Terms & Conditions


It’s important that you know that the law may forbid our normal confidentiality in the following circumstances:

  • If I become aware, or have good reason to suspect, that you have knowledge of:
  • A past or future incident/situation that may be dangerous or harmful to a child, you or another adult, and that is not known to the relevant authorities.
  • Future or past criminal activity that has not been resolved in law. This means any criminal activity, of which the relevant authorities are either unaware or a case they know about which they consider not to be closed (provided you do not present information in therapy which would reasonably re-open the case). This does not include parking or traffic offences unless there is intent, by you or anyone else, to cause danger to yourself or others, or that it is deemed to be a “serious offence”. For our purposes a serious offence is something for which you could be imprisoned and for which the sentence (not necessarily imprisonment) hasn’t yet been served.

In these circumstances I will work with you to see if we can work together to make appropriate disclosures.

It is also compulsory to report terrorism, potential radicalisation, money laundering and female genital mutilation to the appropriate authorities.

Other than as required by law, I will routinely discuss your case with my supervisor (in order to ensure that you get the best service), my supervisor will have access to your details if I am suddenly unavailable (to contact you and offer you ongoing care) and I may talk or write to your GP (but I will not give any personal details beyond what you are working on).

Also note that I routinely record sessions in order to have a complete and accurate record of our discussions. Such recordings are retained and kept securely.

Equality and Diversity policy

I am strongly committed to anti-discrimination. I value difference and diversity and do not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.

Cancellation and missed session policy

If for any reason you are unable to attend your appointment please let me know as soon as possible. The required notice for cancellation is forty eight hours. Where there is less notice of cancellation or if you do not attend your appointment you will be charged the full fee. In certain circumstances, the charging of the full fee can be waived at my discretion. With adequate advanced notice, where possible, you will be offered an alternative appointment.

You will be given as much advance notice as possible in terms of holidays or if I should need to reschedule your appointment for any other reason.


It is preferable to use email only for logistical contact (eg to get a reminder of an appointment time) due to the potential insecurity of email.


As above texting may be used for contact about appointment times. This is preferable to making a phone call as it is easier to respond as I cannot answer the phone if I am with another client.

Death or incapacity of a therapist

If a psychotherapist dies suddenly leaving potentially vulnerable clients then it is necessary to liaise with and inform outstanding clients of the therapist’s demise.

Therefore, I have arrangements in place so that an experienced psychotherapist (currently my clinical supervisor) will have access to my contact details etc. and will make contact with outstanding clients and offer the appropriate support and advice.

It will be necessary for the nominated person to have access to the contact details of my active clients and for them to speak directly with the clients. This person would not need access to my confidential client notes.

Contact Ensō Hypnotherapy

Please contact us in total confidence to find out more about what we do - we are always happy to help and advise.